Nokia 5800 US NAM Edition Taken Off Shelves Due to 3G Signal Problems

The touchscreen XpressMusic phone has now been taken off the shelves in New York and Chicago Flagship stores due to 3G signal problems. Nokia has responded with this statement:

“We have learned that some Nokia 5800 XpressMusic devices are having issues with 3G performance. This is a very isolated problem concerning only the North American market* and is not specific to any other region or country. We are currently investigating the matter further to find a quick remedy to the situation. Customer satisfaction and product quality are very important to Nokia and we take all quality and customer satisfaction-related issues seriously. Nokia is investigating the issue. Existing customers of the 5800 XpressMusic who experience 3G signal issue with the device are advised to contact Nokia Customer Care.”

*only NY and Chicago affected, in Dallas and Miami the devices are working OK. The investigation is ongoing on the device itself and the network used in these cases.


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